This privacy notice sets out details of the information we collect about you, how we may use it, how we ensure its kept secure, who we share it with, and what rights you may have in respect of that information.
- We mainly use your personal information to provide our services to you, to meet our legal obligations, and to help improve our interests.
- We only want to hold as much personal information as we need to do the above.
- We want our personal information relationship to be reciprocal where we both benefit, not an exploitative one.
- Where we share your data, we only do so with organisations who have a right to see it and who will use it fairly.
- We take security seriously.
- You can contact us about anything relating to this notice or the information we hold about you.
This Notice applies to Sidekick to the extent that they are controllers of your personal information. We’re committed to respecting the information you trust us with and making sure that we keep it safe. Why we ask for your personal informationWhere we need your information to do what we’ve promised. Our main use of your information is where it’s necessary to supply you with our products and services. For example, we’d need your name, address and payment details to complete a task you have asked us to do.Where we need your personal information to help us get better at what we do. These are things we consider to be our legitimate interests.
- Developing an understanding of the activities, preferences, and requirements of our clients. For example, sometimes we’ll contact you to seek feedback on a product or service you’ve requested.
- For statistical analysis to improve existing products and services and develop new services.
- To better understand the common and more general needs of our clients. This helps us make sure we offer the right products and services and generally meet client needs. For example, it’s really useful for us to look at data to understand if our operating hours are meeting client expectations;
- To give you a better and more personalised experience (this is sometimes referred to as ‘profiling’). For example when you engage with us we might offer you different services depending on what we know about you.
- Communicating with you about the services we’re providing to you. We may use your personal details to send you things we think you need to know about and things we are obliged to send you legally.
- Promoting, marketing and advertising our products and services. For example, we might look at a combination of your personal information to try and determine what form of advertising to use;
- To obtain feedback on our performance, to assess customer service and satisfaction and to improve overall operations.
- Where you make a complaint, to handle that complaint and ensure that we are in the best position to address the issues you raise.
Other ways we might use your personal informationWe may also need to process your personal data from time to time where necessary for dealing with any legal claims. If we’re using your personal information in the above ways, we understand that your data has a value and therefore we try to use it for everyone’s benefit. We also try to ensure there will be little or no negative impact on you. This is part of our commitment to ensure that we consider all privacy concerns at the earliest possible opportunity. Our legal basis for using your informationWe will only use your personal information where:· We have your consent. For example, we might rely on your consent in order to send you direct marketing communications. Where we do, you can withdraw your consent at any time.· It’s necessary for the purposes of our legitimate interests. These interests are set out above (see ‘Where we need your personal information to help us get better at everything we do’), and we will only use such data where those interests are not outweighed by your own interests or fundamental rights and freedoms.· It’s necessary for the performance of a contract. Either when we’re in a contract with you or to take steps as requested by you prior to entering into a contract.· It’s necessary for compliance with a legal obligation we have to protect your vital interests. For example if we needed to share your information with a health professional because you’d fallen ill. Please note that where we require you to provide certain information in order to perform our contractual obligations and you decline to do so, this may delay our performance of the contract or prevent us from honouring our contractual obligations.The types of information we hold about youAlmost all of the information we have is the information you’ve given to us. That might be when you request a product, service, offers or news from us via social media, emails, telephone conversations, and written and verbal communication. Obviously, the types of information you give us will vary dependent on the service you’ve requested but typically could include:
- name, address, and contact details
- details of services you’ve bought from us
- details of your interactions with us
- payment details
- information about how you interact with our communications
Sharing your personal informationWhen we share your information, we only do so in accordance with our legal, data protection and privacy obligations.Your information may be disclosed to the following:
- Service providers. We use a number of other organisations who carry out work on our behalf to help us provide our services. We ensure any third parties we may share your data with have at least the same privacy and security standards as ourselves and will only use your information for the specific reasons we ask them to.
- Social media companies and our advertising partners. For example we might match your email address with Facebook and Twitter to enable us to run promotions on their platforms
- Our professional advisors. For example we may need to share information with our lawyers when they need it to give us their professional advice.